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Agenda

Tuesday, March 27, 2018

8:00 am – 6:00 pm Exhibitor Registration
8:00 am – 5:00 pm CHIA
9:00 am – 9:00 pm Attendee Registration
10:oo am – 11:00 am

Human Trafficking Recognition & Prevention Training

12:00 pm – 5:00 pm CHO
6:00 pm – 9:00 pm Welcome Reception

Wednesday, March 28, 2018

7:00 am – 8:45 am CHIA Exam 
7:30 am – 8:30 am Breakfast
9:00 am – 11:00 am  General Session
11:00 am – 5:00 pm Trade Show
11:15 am – 12:00 pm

Education Sessions

11:15 am – 12:00 pm

What Does the Data Say? 

Industry leaders from STR, CBRE and Lodging Econometrics offer updates on current and future trends.

11:15 am – 12:00 pm

Employee Handbooks 101

Learn the basics and best practices for developing an employee handbook. Participants will receive a checklist of recommended guidelines.

11:15 am – 12:00 pm

Getting a Response: Maximizing Survey Engagement

Industry experts outline ways to secure high response rates and scores from Medallia surveys.

12:00 pm – 1:00 pm Lunch
4:00 pm – 4:45 pm Education Sessions
4:00 pm – 4:45 pm

Winning, Winning and More Winning: Legislative Successes and Opportunities in the Trump Era

Come meet brand and industry government affairs specialists. Watch a lively debate and discussion about legislative and regulatory successes in Washington D.C., opportunities to engage with officials this year, and prospects for the 2018 mid-term elections.

4:00 pm – 4:45 pm

Your Most Pressing Franchise Law Questions Answered

Come prepared with questions to ask experienced franchise attorneys in this open Q&A session.

4:00 pm – 4:45 pm

Credit Card Acceptance Best Practices and Updates

Payment acceptance updates including lodging best practices, dispute resolution management, and the latest initiatives.

7:00 pm – 8:00 pm Dinner 
8:00 pm – 11:00 pm Entertainment

Thursday, March 29, 2018

7:00 am – 8:00 am  Breakfast
9:00 am – 11:00 am  General Session
11:00 am – 5:00 pm Trade Show
11:15 am – 12:00 pm Education Sessions
11:15 am – 12:00 pm

How to Use Social Media to Boost Sales

Social media experts share insight on strategies hotel owners can use to increase RevPAR.

11:15 am – 12:00 pm

5 Strategies for Recruiting & Retaining Millennials

Millennials make up 75% of the workforce. Learn what to do (and what NOT to do!) to bring in the best talent and keep them around.

11:15 am – 12:00 pm

Earn a 5 Star Reputation with TripAdvisor

Gain a better understanding of how to manage TripAdvisor reviews and better protect your business.

12:00 pm – 1:00 pm Lunch 
4:00 pm – 4:45 pm  Education Sessions
4:00 pm – 4:45 pm

Brands: Finding the Right Fit

Brand executives outline how to select a brand that best aligns with your goals, what brands look for in applications, and how to identify open markets.

4:00 pm – 4:45 pm

Technology to Improve Housekeeping & Maintenance Efficiency

Products and services are available to make life as a hotelier easier. Learn about (and test) some of the newest advances in housekeeping and maintenance technologies.

4:00 pm – 4:45 pm

Using Big Data to Drive Profitability

Create dynamic revenue and cost management strategies with comprehensive statistics which are already at your fingertips.

5:00 pm – 6:00 pm Special Interest Group Conferences
7:00 pm – 8:00 pm  Dinner
8:00 pm – 11:00 pm Entertainment

Friday, March 30, 2018

7:30 am – 8:30 am Breakfast
9:00 am – 12:00 pm General Session & Voting
1:30 pm – 3:00 pm Lunch 
6:00 pm – 8:00 pm Gala Reception and Closing Session
8:00 pm – 1:30 am Entertainment 

2018 AAHOA

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